How to resend an email confirmation to a customer

Sometimes¬†customers will request that you resend the email confirmation for their order, usually because they can’t find the original version. This tends to happen around the end of the month when people are preparing their expense reports and rounding up all of their receipts.

You can easily resend an email confirmation from either the New Orders page or the Old Orders page by clicking the “Resend Email” link below the Order ID, which you can see in the screenshot below.

new-orders-resend-email-link

This link will open up a modal window that allows you to add a personalized message to the customer (if it’s helpful to do that).

new-orders-resend-email-custom-message_02

Here’s what the customer will see when the email confirmation hits their inbox:

email-confirmation-customized-message_03

If you choose to leave the custom message field blank, then the regular email confirmation message will be included in the email, so the email confirmation will match the original exactly.

Lastly, it’s possible to send these emails from a location-specific contact person, which would allow this person to communicate with the customer directly. In order to do this, you must add a “location sender” in the Email Settings section of the Location > Order Settings page, which can be seen in the screenshot below.

location-order-settings-location-sender

If you do NOT add a location sender, than the email will be resent from your default sender for email confirmations.

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