Your Revel integration does NOT have an impact on how customers are charged for orders placed on Brandibble. That is, in all cases, the customer’s credit card is being charged on your Brandibble website BEFORE orders are sent to your Revel POS.
As a result, when a customer requests a refund, you’ll need to refund the order in both places. On Brandibble, you can do this on the Old Orders page (please see our How refunds work on Brandibble for more details). On Revel, you can follow your normal process for refunding orders.
Note: for tips on how to ring up orders sent to Revel from Brandibble, please see our Revel Integration: How to ring up orders post.