Orders

Editing, canceling, confirming and refunding orders, large order notifications, and order throttling

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17 articles in this collection
Written by Maya Jiménez and JC Harrington
Order Management

Editing an existing order

Making changes to an order that has not yet been confirmed with a full edit or a quick edit
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Written by Maya Jiménez
Updated over a week ago

Making changes to a closed order

You can't edit an order after it's been closed, but you can refund it and submit a new order in its place. Here's how.
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Written by Maya Jiménez
Updated over a week ago

Placing an order on behalf of a customer

Logging in as a customer and placing an order for them
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Written by Maya Jiménez
Updated over a week ago

Reordering a past order on behalf of a customer

Reordering closed orders
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Written by Maya Jiménez
Updated over a week ago

How to be alerted when customers place large orders

Our Immediate Notification settings can be used to make sure your employees have enough time to prepare big orders
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Written by Maya Jiménez
Updated over a week ago

Setting up order throttling

How order throttling works
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Written by Maya Jiménez
Updated today

Changing the surcharge for certain orders

Adding or removing location default surcharges from New Orders
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Written by JC Harrington
Updated over a week ago

86-ing menu items

How to remove menu items from online ordering when they're no longer available
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Written by Maya Jiménez
Updated over a week ago

Why can't customers cancel their orders?

How to allow for guest cancellations
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Written by Maya Jiménez
Updated over a week ago

Adjusting the tip on an order

Adding, removing, or adjusting the tip on an order
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Written by JC Harrington
Updated over a week ago