Open Tender supports omni-channel gift cards that can be used both online and in-store if you're using the Open Tender POS.

If you're using a different POS, then Open Tender gift cards can only be used online on your Open Tender site.

If you'd like to start offering Open Tender digital gift cards, you can share your brand's version of our gift cards page, which lives at:

where "" would be replaced by the URL of your Open Tender site. Here's an example using our demo brand:

Each brand has its own version of this that's styled to match the rest of your Open Tender site.

If you'd like to customize the content, you have a page called "Purchase Digital Gift Cards" in the "Pages" section of the Open Tender Admin Portal (under the "Content" section), which you can find here:

Here's how the fields of this page correspond to the gift card page itself:

  • Title = title of the page
  • Subtitle = subtitle of the page
  • Excerpt = the success message customers see after submitting their gift card order
  • Content = the body of the confirmation email your customers will receive

The rest of the email settings come from your "Merch" confirmation email settings, which can be found here by selecting "Merch" in the dropdown:

The relevant settings include:

  • Sender Name
  • Sender Email
  • CC Email Address(es)
  • BCC Email Address(es)

The "Email Subject" field is not relevant because it has been customized specifically for gift card purchases, and The "Email Content" field is NOT relevant because the gift card email confirmation content is updated via the gift card page as explained above. You should review and update these settings if needed before using this feature.

Lastly, the payment processing settings most likely come from your brand-level credit card settings, which live here: 

If you'd like, you can override these settings by adding payment processing settings for your "Merch" revenue center, which can be found in the Revenue Centers section by choosing "Merch" in the dropdown.

Each gift card purchase creates an order that will be associated with your Merch revenue center, which allows you to look up these gift card purchases if needed. 

Also, each purchase creates the digital gift cards automatically, so there's no manual step involved. You can find these gift cards in the Gift Cards section: 

Lastly, you'll need to enable the "Gift Card" tender type for each Revenue Center where you'd like to accept gift cards. This can be found on each Revenue Center's "Tender Types" page, which looks like this:

We would encourage you to try editing the gift card page and merch email settings as explained above to get a feel for it, as well as submitting a gift card purchase yourself to test it out and see what the email confirmation looks like.

If you have any questions, please feel free to reach out via the chat icon in the lower right of this page. Hope you find this useful!

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