Free item promo codes are not going to automatically add items to a customer's cart. They are simply a way to tell your team that a free item should be added to an order. If you'd like to learn more about item discount codes, click below.

When a customer is using a Free Item promo code, they should not actually order the free item. They should order whatever is required in order to get the free item, but not the free item itself.

For example, if you want to give away a free soup to anyone who orders an entree (and knows to enters the promo code), all the customer has to do is:

  1. Order the entree 
  2. Enter the promo code on the checkout page

For this reason, you will want your free items to be fairly specific, such as a “free chicken noodle soup” or something along those lines. Alternatively, you can ask your customers to enter the type of soup they want in the Delivery Instructions field on the checkout page.

If you want to make the free item more general without asking them to use the Delivery Instructions field, then we would suggest using a Dollar promo code instead of a Free Item promo code. In this case, you would just set the dollar amount to the value of the free item, which would allow the customer to choose any item they want.

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